Refund policy
NEED TO MAKE A RETURN?
Email us at hello@pulseshades.com
For refunds please note there is a $5.00 per returned package fee that will be deducted from your refund for the pre-paid return label.
If you receive a damaged item, please contact hello@pulseshades.com immediately upon receiving your item.
Exchanges will be processed immediately when your return is dropped off and scanned in at your local USPS. Refunds and store credits will be processed when your return is scanned in at our warehouse facility. Please allow 1-3 business days for the refund to show up on your credit statement.
Please email hello@pulseshades.com if you have any questions.
All sale items are final sale. No returns or exchanges. No price adjustments.
**Sale items purchased with an additional discount are final sale.
We do not provide return labels for international orders. To make a return on an international order please email hello@pulseshades.com
RETURN POLICY
We now offer exchanges, refunds, or store credit for any items that are eligible for return. For refunds only, please note there is a $5.00 per returned package fee that will be deducted from your refund for the pre-paid return label. Please note that sale items are not eligible for return.
If you are not completely satisfied with your purchase, you may return it to Pulse Shades within 14 DAYS of your purchase date, unless otherwise specified in a specific offer. We do not accept products that have been worn, altered or washed. All swimwear returned must be in new and unused condition with sanitary strips in place. All returns must be in the original packaging with all tags attached. All items purchased on sale are final sale and cannot be returned or exchanged, unless otherwise stated. We do not offer price adjustments on sale items.
'FINAL SALE' INFORMATION
All sales on ‘Final Sale’ items are final. Discount codes are not valid on sale merchandise unless specified.
We understand that final sale purchases can be frustrating. However, please know that pricing on final sale items are below cost and discounting this low is rare. Because of this, we need to be strict about not accepting any returns on final sale items. We hope you can understand our position. If you need assistance with sizing or fit, we are here to help. Please contact us at hello@pulseshades.com
We can not guarantee inventory during this time as items sell out quicker than systems can refresh. We truly apologize for any inconvenience this causes. It is our hope and intention to fill all orders completely.
Pulse Shades reserves the right to make changes to the sale at any time. We do not offer price adjustments on Final Sale items.